How did r10 help.
Working with the software provider to understand their capabilities and map out their process, r10 followed by eliciting the client requirements and documenting the requirements from the system. To do this, r10 had to arrange multiple workshops with the client and the software provider to see where the system could fit into their current process.
The project was split into different workflows allowing us to focus on one workflow at a time. Mapping out our client’s future state and holding workshops to validate the requirements ensured the business was happy with the requirements and measured against the success criteria. Once the system was integrated, r10 held UAT workshops with the business to ensure requirements were validated and signed off. Using use case stories and acceptance criteria for each requirement, which r10 conducted smoke testing, regression testing and the UAT workshops. All issues and bugs were tracked and fed back to the technical team to resolve.