Helen is a results-driven operations and change expert with a range of skills and capabilities developed within broking, insurer and BPO organisations. She has over 20 years’ insurance experience across the quote to claim lifecycle and has excellent cross-class technical and process knowledge and expertise in the end to end value chain for UK and international wholesale and retail business.
Helen specialises in build and transformation solutions to optimise the cost/service/quality dynamic and deliver tangible results for clients. She has defined, driven and delivered Market Reform initiatives, including SCAP, as well as successfully designing and delivering target operating models and system and automation implementations at internal and client organisations.
As Director of Projects, Helen is integral in shaping r10’s solutions and offerings, bringing a first hand business viewpoint and expertise.
