Claims Technician

Location: London or Kent or Essent

Sector: Claims / Insurance

Job Type: Permanent


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Claims Technician


Multiclass Claims – (PFL, Energy and Brokerage)

Our client is looking to increase their team of Claims Technicians supporting the growth of their Elective Claims Service. The Claims team provides a London based delegated claims service to the London Market. The scope of the service includes multiple classes of business comprising of both Standard and Complex claims. Our client handles thousands of transactions per month, with stringent SLAs.


  • Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
  • Claims handling on behalf of current clients
  • Day-to-day management of the claims component
  • Policy Administration
  • Bordereau processing and reconciliation
  • Provision of technical support for the adjusting of various COB claims
  • Ensuring each client’s claim service standards are maintained or enhanced
  • Managing and enhancing client relationships
  • Monitoring performance against contract SLAs and KPIs
  • Delivering and presenting reports to clients on specific claims issues


  • Proven experience ideally within London Market claims across various classes of business
  • Proven track record of adjusting a combination of multiple classes of business, including Property, PFL and Energy
  • Proven experience in respect of the London Market process including Broker CLASS @ Lloyd’s and ECF System
  • Able to work across multiple stringent client SLAs
  • Organised and able to prioritise workload

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