Proposition Lead

Location: Remote Working / London

Sector: Insurance

Job Type: Permanent

ROLE DESCRIPTION

Our client is looking for an experienced Product/Account Manager to join the Claims Core services Team within the London Market to support the maintenance and growth of current services and revenue; identifying potential opportunities and the management of the Joint Ventured relationships through the offerings they specialise in leading.

The successful individual will be responsible for P&L performance and will be required to manage and champion the development requirements, ensuring alignment to the strategy of the business and the Product, as well as the requirements of Customers.

KEY RESPONSIBILITIES

  • Responsible for Product P&L performance to meet expectations and accountable to the P&L owner.  This includes, supporting Sales (Revenue) and Delivery (Cost) Leads to ensure Product profitability.  
  • Track and forecast Sales Revenue for allocated accounts and have oversight of financial aspects including: 
  • Revenue GAP/Target 
  • Forecasting and financial review 
  • Liaise with other Product lead/managers on new opportunities and provide SME Level Offering Knowledge both internally and externally 
  • Support the Account in upselling and cross selling the offerings listed in the offerings catalogue to deliver against the specific objectives detailed in the annual Business Plans  
  • Recommend the most appropriate offerings from the offerings catalogue to clients or consumers by understanding buyers or consumers needs and business challenges.  
  • Define the strategic roadmap for the development of the allocated offerings.  
  • Work closely with other business areas to improve the understanding of how wide-ranging operations integrate to widen the use of the current offerings along with identifying and developing new offerings 
  • Support the Customer Relationship Managers for the maintenance and growth of current services and revenue, identifying potential opportunities and the management of relationship with designated key clients 
  • Create and maintain relationship with existing and prospective customers to facilitate honest feedback and gain trust so as to be their preferred supplier.  
  • Manage all Sales Pipeline and Salesforce entries ensuring all Salesforce KPIs are adhered to and each entry to updating weekly or as required. 
  • Ensure all Product Collateral is updated regularly and is fit for purpose. 
  • Deliver against Business Plan objectives for account revenue growth, churn and new logo 
  • Liaise with customer ahead of renewals understanding their needs to leverage relationships.  
  • Operate in line with Regulatory Requirements including invoicing discipline and aged debt reviews.  
  • Ensure all processes and supporting documentation is in place for products to move successfully into Sales/Run and be tracked successfully.  
  • Manage and champion the development requirements, ensuring alignment to the strategy of the business and the Product, as well as the requirements of Customers (to elevate attractiveness / competitiveness) always ensuring there is Product Optimisation. 

SKILLS & EXPERIENCE 

  • Product or Account Manager experience within the commercial insurance sector
  • Product Knowledge around Claims service
  • Able to deal at all levels within an organisation (including Senior Executive) 
  • Commercial awareness 
  • Relates to customers and able to quickly build rapport and influence outcomes 
  • Excellent communication, presentation, and leadership skills at both a technical and non-technical level. 
  • Able to work with a high degree of autonomy 
  • Able to work under pressure in a demanding environment 
  • Ability to make decisions, act upon them quickly and be accountable 
  • Adaptable with ability to multi-task at variable levels 
  • Able to prioritise multiple activities 

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