Helen Dines



Helen joined r10 in August 2019 as Associate Director, Project Delivery.

As an Operations/Change Director, Helen has over 20 years London Market, UK, US and international insurance experience across the quote to claim lifecycle, at insurers, brokers and service providers and across all classes of business. She has led large and small operational teams and driven and delivered Market Reform initiatives as well as designing and implementing significant internal change and technology programmes and client delivery solutions.  Prior to joining r10, Helen was Delivery Director at ActiveOps, where she was responsible for implementations of operations technology and leadership coaching to large Financial Services clients in the UK and India.

Helen has specialised in operational build and transformation, including operating model design, technology implementations, nearshoring, offshoring and outsourcing and led operational streams for business acquisition and disposal.

What attracted Helen to r10

Having spent some time consulting, Helen was drawn back to her spiritual home of the London Market because she missed the drive for change and the opportunity to really make a difference in a world-leading British industry. Recognizing all of the business challenges ahead, external and internal, regulatory, technological and competition, this is an incredibly exciting time to be part of the insurance change community.

In a world where outcome is king and having worked with a number of other consultancies as a client, she believes that r10 has a unique offering, combining ‘can do’ delivery skills with extensive business expertise, commercial thinking and a great culture, that delivers outstanding results for clients.


Running, reading, indie gigs in small venues and volunteering as a School Governor and Adviser at Citizens Advice.

Three things that most people don’t know about Helen

Helen can feng shui your house and office and has been treasure mapping for 15 years. She used to teach maths and economics and can drive a tractor.





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