Netcall’s low-code, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems.
They can radically improve the customer experience without launching big, expensive transformation programmes.
The focus is on the people behind the scenes – the customer-facing and IT talent who build and deliver customer experiences. Netcall’s tools help them solve operational issues together, one bad process at a time.
How r10 can help.
- Identify and asses business processes and their suitability for a low-code solution. We have experienced business analysts and solution architects to not only improve the point solution but give a more holistic view regarding integrations with other enterprise applications, where appropriate.
- We can bring in development partners to fast track solutions or provide support for internal business teams wishing to train on the low-code platform and start build out their own solutions.
- Industrialise the process of developing, deploying and running low-code solutions in conjunction with and in support of the internal IT function. We have experienced ITIL professionals who are focused on ensuring that the low-code developments are managed as first class citizens in the IT estate.